RETURN TO BLOG
Roxanne Doche By Roxanne Doche • Mar 31, 2020

We're in This Together

To: Our Shop-Ware Family - Customers, Integration Partners, Employees & Friends
A Statement Regarding the Coronavirus Pandemic

We appreciate you.

We understand that times are trying, with feelings of anxiety and uncertainty. It’s our intent to unite as an industry and power through these challenges together.

In an effort to ensure the safety and well-being of our community, Shop-Ware has implemented the following:

Shop-Ware Employees
All of our team members have transitioned to a fully remote office environment. While we miss our beautiful headquarters, our staff is equipped with complete work-from-home stations.

Best-in-Class Customer Service
Our business hours have not changed. Our team is available to assist you, answer questions, and to provide resources that will help shops, and the automotive industry, thrive.

Contactless Customer Service for Our Repair Shops
Shop-Ware is launching Remote Pay with 360 Payments. This seamless, integrated process will ensure a contactless, high value customer experience. Customers will be able to submit payment directly through their invoice, using their personal device. This feature is a priority and our engineering team is dedicated to launching Remote Pay by the end of April.

Staying Informed
Shop-Ware is committed to providing you with the most up-to-date and relevant information as it pertains to shop management and the situation at-hand. We have partnered with experts in various fields to answer questions, and to help us navigate through these uncharted waters. We will share these resources with our community for informational purposes.

While we are all feeling the impact from stay-at-home orders, we do feel that this is a moment of reflection. Auto repair is essential; we should be proud and always remember that. This is a great opportunity for the driving public to remember that too.

The Shop-Ware team is available to answer questions. We understand that you may be faced with difficult decisions and we will do our best to help you through this time. We are also happy to share thoughts and ideas on how other shops are conducting business and pushing through. After all, we are in this together.

All our best and stay safe out there,
Your Friends at Shop-Ware