Never miss an opportunity to make an additional service sale – by getting your customers to ask for it!
By earning customer trust by sharing their service records, you can add $100,000 in profit to your shop each year. All it takes is $77 more profit on five ROs per day or even $56 more on seven ROs per day. (Go ahead, check our math!) Jorge Antico of Service Intelligence teamed up with show owner Steve Wootton to show how it’s done.
Service Intelligence tracks every RO and the date of each of 35 services is due so the data tells your customers what they need. All messages go out via Shop-Ware with your logo, making you look professional. Best of all, they are accurate and never feel like an upsell. You make more money, spend less on customer retention and earn more glowing reviews.
This saves time on three fronts:
Service writers don’t have to go back in RO records to see what is due. They can even download past records from Carmax for new customers.
Techs see the complete service records and don’t need to check for additional overdue maintenance.
Customers can read what service is needed in the coming weeks and book more than one to get done in a single visit.
Shop-Ware as the Solution Shop-Ware provides professional-grade business solutions to the automotive industry’s leading repair shops so they can run entirely on the cloud; phone optional, and paper-free. Connecting the aftermarket together, Shop-Ware’s ecosystem enables next-generation shop efficiency and customer satisfaction without compromise. Full-service onboarding and best-in-class support provide everything a shop needs to transform its business and stay competitive long into the future.
If you’d like to learn more about implementing Shop-Ware as the solution in your shop, request a demo.