Shop-Ware By Shop-Ware • Jul 30, 2021

Shop-Ware Client Spotlight: Scruggs Automotive

Today we're shining the spotlight on Scruggs Automotive. We recently had the pleasure of chatting with multishop owner and Shop-Ware customer, Jeff Scruggs. Keep reading for more on this New York-based MSO and to see why they made the switch to Shop-Ware


Meet Scruggs Automotive

Scruggs Automotive was founded by Jeff's father, Richard Scruggs, in 1981. Since then, the shop has prided itself on being a family-owned business, delivering honest and professional automotive repair service to the greater Buffalo area. 

Upon taking over operations from his dad, Jeff opened up their 4th location in Elma, NY to meet the increasing demand for their services. The community-established MSO boasts a staff of ASE-certified technicians, over 1,000 five-star reviews, and a NAPA Autocare Center certification. 


Making the Switch to Shop-Ware

Jeff cites Shop-Ware's seamless service history and advanced analytics tools as the main motivators behind making the switch from his old SMS to Shop-Ware. Prior to running on Shop-Ware, Jeff didn’t have a good solution for seeing service performed at other locations. Backed by the power of Shop-Ware's MSO features, Jeff now enjoys the fact that his management team doesn't have to call and check in on work completed at other locations.


The increase in efficiency for all stores, since they aren’t making or fielding calls, is a "win-win". Moreover, he says customers are thrilled to be able to see the photos his techs share with them through the SMS, which helps boost his positive reviews. Add that to the fact that Shop-Ware is cloud-based, which means he can work from home, Jeff has no regrets about upgrading to Shop-Ware. 

* All images courtesy of Scruggs Automotive & Shop-Ware

Shop-Ware as the Solution

Shop-Ware provides professional-grade business solutions to the automotive industry’s leading repair shops so they can run entirely on the cloud; phone optional, and paper-free. Connecting the aftermarket together, Shop-Ware’s ecosystem enables next-generation shop efficiency and customer satisfaction without compromise. Full-service onboarding and best-in-class support provide everything a shop needs to transform its business and stay competitive long into the future. 

If you’d like to learn more about implementing Shop-Ware as the solution in your shop, request a demo.